Gain the Confidence to Confront—and Correct—Bad Behavior
How many times have you had to work with a difficult employee? Have you ever thrown up your hands in frustration because of a negative attitude, back-stabbing, or lack of attention to timeliness or detail? Working with others—even disruptive others—is part of daily work life. But you don’t have to let behavioral challenges sidetrack your own work, or your organization’s productivity.
Learn to confidently confront toxic employees in this instructive session, presented by Human Resources specialist Carol Hacker. Plus, find out how to proactively identify and manage employees that indicate a high likelihood of toxic behavior—before they cause damage in the workplace.
This information-packed webinar shows how to prevent toxic employees from becoming morale busters and how to set standards for positive behavior. Hacker will also help you work toward retaining the “challenging employees” who, in the long run, are worth the effort. You’ll leave this event with dozens of practical tips for addressing specific, difficult-behavior problems that you can put to use immediately!
In this conference, you will learn to:
Identify (and avoid) common mistakes for dealing with difficult employees
Implement coping skills when your frustration with a toxic employee hits the roof
Use the “I’m in your court” approach to discipline
Recognize toxic behavior before it becomes a crisis—and teach managers to do the same
Get toxic employees to agree that there is a problem
Master the goal of giving critical feedback without bruising egos and causing defensiveness
Understand “behavior blindness”
Build a workplace culture of trust where no one loses face and the outcome is “win-win”
Be a coach, not a cop—and take responsibility for how you are heard
Use positive reinforcement before you tell someone what he or she did wrong
Who Should Attend
Executives who have responsibility for overseeing a team of one or more people.
Carol Hacker is the former director of human resources for the North American division of a European manufacturer, employee relations manager for the Miller Brewing Company, and County Office Director for the U.S. Department of Labor. Headquartered in Atlanta, Carol has been the president and CEO of...
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